Returns & Exchanges
At Off Grid Stores, we want you to be completely satisfied with your sustainable fashion choices. If your order isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are intact and the garment is in its original, unworn condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Take your package to the nearest authorized shipping location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing